TO ORDER
CALL OR EMAIL
We offer two convenient ways to order. You can either call us at 800.889.3218, or email at cageracks@ricasurgical.com. If emailing, please include the name of the clinic or hospital, contact name, contact phone number, shipping address, quantity, and sizes you are ordering along with payment information. If you do not feel comfortable leaving credit card information over email, please leave your phone number in the email and someone will call you to collect payment information for order. Please have Mastercard or Visa ready. You will receive confirmation of your order, and the order will be shipped out promptly. We ship UPS ground and the shipment usually takes 3-5 business days to arrive at your destination.
We offer two convenient ways to order. You can either call us at 800.889.3218, or email at cageracks@ricasurgical.com. If emailing, please include the name of the clinic or hospital, contact name, contact phone number, shipping address, quantity, and sizes you are ordering along with payment information. If you do not feel comfortable leaving credit card information over email, please leave your phone number in the email and someone will call you to collect payment information for order. Please have Mastercard or Visa ready. You will receive confirmation of your order, and the order will be shipped out promptly. We ship UPS ground and the shipment usually takes 3-5 business days to arrive at your destination.
RETURN / EXCHANGE POLICY
RETURN AND EXCHANGE POLICY
RICA Surgical Products (“RICA”) wants you to be satisfied with your purchase. Therefore, if, within 30 days of receipt, you would like to return un-used racks, for any reason, RICA will refund your money less shipping costs. Contact RICA for a return authorization number before shipping returns. You are responsible for shipping these un-used racks (that have not been modified in any way) back to us as well as the cost of the initial shipping to you. If racks need to be exchanged for a different size, you are responsible for shipping costs to and from our facility. If 5 or more racks are being ordered during this exchange, RICA will be responsible for the shipping cost of these racks being delivered to you.
RICA will not issue full goods product refund, unless the rack(s) are returned un-used in the ORIGINAL CARTON.
RICA is not responsible for packaging racks on returns. For further information, please contact our office in Schiller Park, Illinois at 1-800-889-3218 to speak with a representative. If returning racks, please ship within 30 days of receipt to the following address:
RICA Surgical Products
C/O Returns
9207 W. Ivanhoe Street
Schiller Park, IL 60176
Before returning, you must call us at 800.889.3218 for a return goods authorization number.
RICA Surgical Products (“RICA”) wants you to be satisfied with your purchase. Therefore, if, within 30 days of receipt, you would like to return un-used racks, for any reason, RICA will refund your money less shipping costs. Contact RICA for a return authorization number before shipping returns. You are responsible for shipping these un-used racks (that have not been modified in any way) back to us as well as the cost of the initial shipping to you. If racks need to be exchanged for a different size, you are responsible for shipping costs to and from our facility. If 5 or more racks are being ordered during this exchange, RICA will be responsible for the shipping cost of these racks being delivered to you.
RICA will not issue full goods product refund, unless the rack(s) are returned un-used in the ORIGINAL CARTON.
RICA is not responsible for packaging racks on returns. For further information, please contact our office in Schiller Park, Illinois at 1-800-889-3218 to speak with a representative. If returning racks, please ship within 30 days of receipt to the following address:
RICA Surgical Products
C/O Returns
9207 W. Ivanhoe Street
Schiller Park, IL 60176
Before returning, you must call us at 800.889.3218 for a return goods authorization number.
WARRANTY INFO
ONE YEAR WARRANTY
We stand behind our product 100%. That is why we offer a limited one year warranty against chewing or breakage of Paw Protector Cage Racks. If at any time, within the first year after shipment to you, your racks are damaged or chewed up, RICA will, at its option, repair or replace your rack(s) that are proven to meet the requirements set forth in this paragraph free of charge. You will be responsible for shipping costs incurred when shipping damaged racks to RICA. Once the rack is inspected and determined by RICA to be entitled to the warranty coverage, RICA will ship out the repaired or replacement rack(s) at no cost to you. The replacement part shall come from RICA's stock and may be new or refurbished. THIS WARRANTY ONLY APPLIES TO RACKS BEING USED IN APPROPRIATE-SIZED SHOR-LINE®, SUBURBAN® AND VSSI® BRAND CAGES. THIS WARRANTY IS VOIDED IF RACK(S) ARE BROKEN DUE TO BEING PLACED IN CAGES OTHER THAN THESE SPECIFIED BRANDS, OR CAGES THAT ARE TOO SMALL FOR OUR RACKS. THIS WARRANTY IS ALSO VOIDED IF THE CUSTOMER SHALL DISASSEMBLE OR MODIFY THE CAGE RACK IN ANY WAY.
RICA MAY ASK YOU TO SHIP THE DAMAGED RACK TO OUR FACILITY FOR INSPECTION. RICA IS NOT RESPONSIBLE FOR THE COST OF SHIPPING WHEN RETURNING DAMAGED RACK(S). NO OTHER WARRANTY IS EXPRESSED OR IMPLIED. RICA SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Exclusive Remedies
The remedies provided herein are the Buyer's sole and exclusive remedies. RICA shall not be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any legal theory. In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This section does not limit liability for bodily injury of a person.
Limitation of Damages
RICA's entire liability for any defective product shall in no event exceed the purchase price for the defective product. This limitation applies even if RICA cannot or does not repair or replace any defective product and your exclusive remedy fails of its essential purpose.
We stand behind our product 100%. That is why we offer a limited one year warranty against chewing or breakage of Paw Protector Cage Racks. If at any time, within the first year after shipment to you, your racks are damaged or chewed up, RICA will, at its option, repair or replace your rack(s) that are proven to meet the requirements set forth in this paragraph free of charge. You will be responsible for shipping costs incurred when shipping damaged racks to RICA. Once the rack is inspected and determined by RICA to be entitled to the warranty coverage, RICA will ship out the repaired or replacement rack(s) at no cost to you. The replacement part shall come from RICA's stock and may be new or refurbished. THIS WARRANTY ONLY APPLIES TO RACKS BEING USED IN APPROPRIATE-SIZED SHOR-LINE®, SUBURBAN® AND VSSI® BRAND CAGES. THIS WARRANTY IS VOIDED IF RACK(S) ARE BROKEN DUE TO BEING PLACED IN CAGES OTHER THAN THESE SPECIFIED BRANDS, OR CAGES THAT ARE TOO SMALL FOR OUR RACKS. THIS WARRANTY IS ALSO VOIDED IF THE CUSTOMER SHALL DISASSEMBLE OR MODIFY THE CAGE RACK IN ANY WAY.
RICA MAY ASK YOU TO SHIP THE DAMAGED RACK TO OUR FACILITY FOR INSPECTION. RICA IS NOT RESPONSIBLE FOR THE COST OF SHIPPING WHEN RETURNING DAMAGED RACK(S). NO OTHER WARRANTY IS EXPRESSED OR IMPLIED. RICA SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. IN THE UNITED STATES, SOME STATES DO NOT ALLOW THE EXCLUSION OF THE IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Exclusive Remedies
The remedies provided herein are the Buyer's sole and exclusive remedies. RICA shall not be liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any legal theory. In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This section does not limit liability for bodily injury of a person.
Limitation of Damages
RICA's entire liability for any defective product shall in no event exceed the purchase price for the defective product. This limitation applies even if RICA cannot or does not repair or replace any defective product and your exclusive remedy fails of its essential purpose.